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OPTION C (Recommended, since Win7 hasn't been installed for very long): See. Premium (i.e., paid) Support via the Answer Desk => OPTION B: You may obtain Microsoft-sponsored OPTION A: For assistance with identifying/removing a possible infection, begin your own, new thread in this forum => Web would not have installed properly & therefore wouldn't be working properly either.Īgain, an infection is only one possible cause of the behavior you're seeing so it's worth checking it out. Note: If the computer was already infected, Dr. Since you didn't, you may be seeing the effects of an ongoing infection of some kind.
Web (or another anti-virus application) within seconds of first connecting the new computer to the internet. Web Security Space or another anti-virus application installed?Ī: i checked & installed, then got Dr.Web. Q: After you installed Win7 in April 2013, which did you do first: (a) Checked for & installed updates or (b) got Dr. Web Security Space or another anti-virus application installed? - ~Robear Dyer (PA Bear) Microsoft MVP (Windows Client) since October 2002 After you installed Win7 in April 2013, which did you do first: (a) Checked for & installed updates or (b) got Dr. Web Security Space (any version) or any other anti-virus application installed?Ħ. After you installed Win7 in April 2013, how long was the computer connected to the internet before you got Dr. NET Framework 3.5.1 a sudden, new problem? In other words, could youĮver enable and/or disable. Is the inability to enable (turn on) or disable (turn off). Is IE10 or Firefox your default Browser? Ĥ. Repost: Is Adobe Flash Player v11.8.800.94 installed? TEST HERE USING INTERNET EXPLORERģ. Assuming Java is installed, what Java version is currently installed (i.e., since it's not Java 7 Version 25)?Ģ. Yes, i have Firefox and Waterfox installed.ġ.
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Is Java Version 7 Update 25 (or higher) installed?Ĩb. View installed updates ( not Update History)? Are ALL of the following updates listed in
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No it didn't because there was no any OS in my PC when i bought it.ĥ. This solution includes anti-virus and firewall. date) does your current subscription expire?ĭr.Web Security Space 8.0, subscription expires in Sep 2013. Sorry, i didn't understood correctly what you meant to say.
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I didn't purchase whole PC, i've bought each part separately in April 2013.ĭid Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7, This isn't tedious, i'm glad to see someone trying to help me. ~Robear Dyer (PA Bear) Microsoft MVP (Windows Client) since October 2002 Start | Control Panel | Programs and Features | View installed updates (in left-hand menu) TuneUp Utilities WinMaximizer WinSweeper Comodo System Cleaner Advanced System Optimizer CCleaner
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Are you in the habit of using "Registry cleaners" (e.g., Registry Mechanic System Mechanic RegCure RegClean Pro Advanced SystemCare Registry Booster McAfee QuickClean AVG PC TuneUp Norton Registry Cleaner PCTools Optimiser SpeedUpMyPC PC Doctor Is Firefox, Chrome or any other alternate browser installed?ĩ. Is Adobe Flash Player v11.8.800.94 installed? TEST HERE USING INTERNET EXPLORERĨb. Assuming Java is installed => Is Java Version 7 Update 25 (or higher) installed? TEST HERE USING INTERNET EXPLORERħ. Are ALL of the following updates listed in View installed updates
When you bought it? (Doesn't matter if you never used or Activated it.)ĥ. Did a Norton free-trial or a McAfee free-trial come preinstalled on the computer Has a(nother) Norton application or a McAfee application EVER been installed on the computerĤ. date) does your current subscription expire? What anti-spyware applications (other than Defender) are installed? What third-party firewall (if any)?ģ.
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What is the full name of your installed anti-virus application or security suite and Did Win7 64-bit come preinstalled on the computer when you bought it, did you do a clean install of Win7,Ģ. Please answer each of the following diagnostic questions in a correspondingly-numbered list in your very next reply, preferablyġa.
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